Returns – RMA Express Return Request Form

This form is for registered partners only, and is the fastest method for requesting an advance replacement or return for credit.

Questions about existing
RMA Return requests?

Use the RMA Express Enquiry form.

Once the form is completed, a Return Material Authorization (RMA) Request is opened, and a confirmation will be emailed to the requester to print and ship with the product(s) to be returned.

Important notes:

Return Information

Product Information

Please group your return request by the product’s model number. If there are other product models to be included in the request, use the + (Add more items) link below.


Please provide 1 of the 3 following numbers:


+ (Add more items)

Shipping Information

When you recieve the replacement, the box will include a return shipping label. Use the replacement box with the return shipping label to send the original equipment back to Avigilon. You can call the carrier denoted on the label to schedule a pick up. If any equipment has not been received by Avigilon within 30 days, you will be invoiced for the replacements.


The return shipping label expires in 30 days. Please ship the equipment to one of the following addresses:

United States:
AVO USA Manufacturing Corporation
4001 E Plano Parkway
Building G
Plano, TX, 75074

Avigilon c/o Kuehne + Nagel BV
Schiphol Logistics Park
Pudongweg 1
1437 EM Rozenburg

All other countries:
Avigilon Corporation
Suite 150-4620 Viking Way
Richmond, BC, V6V 2L5

Please remove any lenses or other equipment not associated with this RMA before sending it back. Any items sent to Avigilon that are not authorized by this RMA will not be returned.



ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Download Test Report