Out of Warranty (OOW) Repair Request Form

This form is for registered partners only, and is the fastest method for requesting repair of Avigilon products that are no longer under warranty.

Product still under warranty?
Use the RMA Express Request form.

Once the form is completed, an OOW Repair Request is opened, and a confirmation will be emailed to the requester to print and ship with the product(s) to be repaired.

Important notes:

  • A US$100 evaluation fee applies to all requests.
  • If the Repair Request is authorized, the evaluation fee will be applied towards repair costs.
  • Items returned without first making a Repair Request will not be accepted.
  • Submitting an incomplete request will delay the Repair Request process.
  • For full details about repairs, read the complete Avigilon warranty and return policies.
Partner Information

Product Information

Please group your return request by the product’s model number. If there are other product models to be included in the request, use the + (Add more items) link below.



+ (Add more items)

Receiver Shipping Information


Remove any lenses or other equipments not associated with the repair before sending. Any items sent to Avigilon that are not authorized by the Repair Request will NOT be returned.



ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Download Test Report