Trusted security solutions. Extensive service and support. That's the Avigilon difference. We provide customer service that achieves not just customer satisfaction, but customer happiness.

Technical Support

Click here to view our North America, EMEA, Asia and Australia technical support hours. Alternatively, you can email

support software 7


Software Updates & Downloads

Download software updates for Avigilon Control Center, Access Control Manager and View

ACM Software Documentation

Download manuals and data sheets for Access Control Manager

ACC Software Documentation

Download manuals and data sheets for Avigilon Control Center.

ACC Supported Cameras & Encoders

A complete list of all cameras and encoders compatible with Avigilon Control Center

ACC System Integration Features

A comprehensive list of 3rd party system integrations with Avigilon Control Center

ACC System Requirements

System requirements for running Avigilon Control Center Client, Server and Gateway

ACC 4.12 Training & How-To videos

ACC 5 Training & How-To videos

ACC Integration & Plug-in Downloads

ACC License Activation

Upload your activation code here to download your license file for Avigilon Control Center

Multisensor HD Pro Support Downloads


Firmware Updates & Downloads

Download the latest version of H.264 firmware and release notes

Documentation - Video Surveillance

Download resources for Cameras, Encoders, and related accessories.

Documentation - Access Control

Download instructional manuals for access control hardware.

Documentation - ACM Embedded Controller

Download resources for ACM Embedded Controller

Documentation - Video Analytics

Download resources for Rialto Appliances.

Documentation – Hardware Solutions

Download resources for Hardware Solutions.


ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Download Test Report