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Technical Support

Click here to view our North America, EMEA, Asia and Australia technical support hours. Alternatively, you can email support@avigilon.com


Multisensor HD Pro Support Downloads

For
Hardware


Firmware Updates & Downloads

Download the latest version of firmware for Avigilon H.264 cameras, sensor, and devices.

Documentation - Video Surveillance

Download resources for Cameras, Encoders, and related accessories.

Documentation - Access Control

Download instructional manuals for access control hardware.

Documentation - Radar Sensor

Download resources for the Avigilon Presence Detector

Documentation - ACM Embedded Controller

Download resources for ACM Embedded Controller

Documentation - Video Analytics

Download resources for Rialto Appliances.

Documentation - Hardware Solutions

Download resources for Hardware Solutions.


Avigilon Warranty and Product Policies

Avigilon Limited Warranty, Product Return, Product Repair & Replacement, and Avigilon Software Policies

Access Control Third-Party Manufacturer Warranties

Access Control Third-Party Manufacturer Warranties


Glossary

ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Vendor
Download Test Report