Once the form is completed, an OOW Repair Request is opened, and a confirmation will be emailed to the requester to print and ship with the product(s) to be repaired.

Important notes:

A US$100 evaluation fee applies to all requests.
If the Repair Request is authorized, the evaluation fee will be applied towards repair costs.
Items returned without first making a Repair Request will not be accepted.
Submitting an incomplete request will delay the Repair Request process.
For full details about repairs, read the complete Avigilon warranty and return policies.

Partner Information

I acknowledge that I have read and understood the Avigilon warranty and return policies,
and accept the $100 evaluation fee.*

Partner Account Name*

Partner Account Number*

Contact Name*

Contact Email*

Contact Phone*

Product Information

Please group your return request by the product’s model number. If there are other product models to be included in the request, use the + (Add more items) link below.

[x]

Model Number*

Accessory Model Number*

Quantity*

Symptoms and steps taken to troubleshoot*

Attachment
(add more)

[x]

+ (Add more items)

Receiver Shipping Information

Receiver Name*

Receiver Phone*

Receiver Email*

Receiving Company*

Address*

City*

Country:*

Province/State*

Postal/Zip Code*

Courier Company*

Courier Account Number*

CLEARLY INDICATE REPAIR REQUEST # ON THE OUTSIDE OF THE BOX.

Remove any lenses or other equipments not associated with the repair before sending. Any items sent to Avigilon that are not authorized by the Repair Request will NOT be returned.

Ship to:

Avigilon Corporation
Suite 150, 4620 Viking Way
Richmond, BC
V6V 2L5
Canada

Submit

ACC Version	Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input	Receive audio feed from camera.
Audio Output	Send audio to speaker attached to camera.
Autodiscovery	Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type	Describes the encoding types supported for the camera.
Connection Type	Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping	In-Client dewarping of fisheye or panoramic cameras.
Digital Input	Receive Digital or Relay inputs from camera.
Digital output	Trigger digital or relay outputs physically connected to a camera.
Motion	Quick display of whether Motion Recording is available on for the camera.
Motion Configuration	Configuration of motion detection within the ACC Client.
Motion Recording	Support for motion-based recording.
PTZ	Quick display of whether PTZ functionality is available for camera.
PTZ Control	Basic PTZ Movement.
PTZ Patterns/Tours	Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets	Create and trigger PTZ Preset positions.
Unit Type	Type of camera.
Verified By	Organization which tested camera and reported capabilities.
Verified Firmware	Specific firmware version tested.

Manufacturer	Blah
Model	DS-2DE2103
Connection Type	ONVIF
Unit Type	IP PTZ camera
Compression Types	H.264

Support and Downloads

Out of Warranty (OOW) Repair Request Form

This form is for registered partners only, and is the fastest method for requesting repair of Avigilon products that are no longer under warranty.

Glossary

Verified by: