Restaurante Redamak’s

Desafíos

Deploy a high-definition surveillance system in dining room, back of house, and parking lot to protect against theft, ensure health and safety compliance, manage inventory and food quality control, and boost safety of customers and employees.

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Redamak’s Restaurant

Solución

Nine employees manage the surveillance system comprised of 25 Avigilon HD 1MP and 2MP cameras, which cover the main entrance and employee entrance, dining rooms, food preparation area, delivery dock, and parking lot, using Avigilon Control Center with High- Definition Stream ManagementTM (HDSMTM). Several Avigilon analog video encoders improve the performance of older analog cameras, which are used inside for general surveillance purposes. Redamak’s stores 30 days of continuous video footage on Avigilon HD Network Video Recorders (NVRs) and several managers use ACC Mobile for remote monitoring.

Ventajas

Redamak’s has improved security for staff and customers while protecting itself against theft and fraud. The restaurant also leverages the Avigilon high-definition surveillance system for health and safety compliance, inventory control, food quality control, and employee performance. Installation of the Avigilon system was seamless, training and 24x7 support is exceptional, and the diner has had no network bandwidth issues to date. The user-friendly Avigilon Control Center software expedites investigations and frees managers for other restaurant-related tasks.

 

  • Improve security for staff and customer
  • Deliver peace of mind and protect against theft and fraud
  • Ensure health and safety compliance
  • Leverage system for inventory control, quality control, and employee performance

Destacados

Grabadores de vídeo en red (NVR)

Tecnología de grabación de alto rendimiento con el software ACC™ preinstalado y 3 años de garantía y asistencia técnica
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Analog video encoder

Converts standard analog video into digital, allowing easy migration to an IP network
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Cámaras HD

For monitoring of a specific spot, these fixed network cameras let you mount, set and capture amazing images.
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Avigilon Control Center

Find what you need faster than ever.
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If you need more information about how we can help you

Contact our sales department at
1.888.281.5182 or asksales@avigilon.com


case study redamaks 3

Legendary Roadside Diner Deploys Avigilon High- Definition Surveillance System to Boost Customer and Employee Safety; Protect Against Theft and Fraud

Opened by the Redamak family in the late 1940s and purchased by the Maroney’s in 1975, Redamak’s is known for its excellent food, family atmosphere, and exceptional service, feeding more than 400,000 customers its legendary hamburgers from March to November each year. Located in New Buffalo, Michigan, a popular tourist spot next to the I-94 Interstate Highway, Redamak’s is a landmark destination for locals and travellers alike. But like all restaurants, Redamak’s faces challenges ranging from theft to fraud to employee safety. To boost security, ensure health and safety compliance, and manage inventory and food quality, the diner upgraded to the Avigilon high-definition surveillance system for its improved image clarity, ease-of-use, and scalability.


“The Avigilon HD surveillance system delivers the peace of mind that the restaurant is well monitored both day and night, and is easy to manage – critical in such a fast-paced environment.”

Avigilon Sells Itself

After seeing an ad for Avigilon and visiting the website, Chuck Maroney, general manager at Redamak’s, was immediately impressed. “I was intrigued by the difference in image clarity and pixel count compared to my old analog system,” said Maroney, who contacted Vermillion Systems, Inc, a local provider of surveillance system design, installation, and support recommended by Avigilon. “After an impressive presentation, we were quickly sold on the system’s performance, reliability, and ease-of-use. We didn’t even look at other systems.”

According to Greg Payne, head of project development at Vermillion Systems, the Avigilon high-definition surveillance system was the right choice for the restaurant because of its superior image quality and usability. “After personally meeting with Chuck several times and assessing his needs prior to the installation, we determined that the Avigilon high-definition surveillance system was the best fit,” said Payne. “The system delivers the peace of mind that the restaurant is well monitored both day and night, and is easy to manage – critical in such a fast-paced environment.” Vermillion Systems was not only instrumental in the planning and designing of the installation, but assisted Redamak’s with the training and maintenance of the Avigilon system after the deployment.


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Smooth Operation

“There is no comparison between our old analog system and the Avigilon high-definition surveillance system,” noted Maroney. “We had a small, ineffective monitor, fewer cameras, and an exterior camera that was connected through a transmitter, causing all sorts of reliability issues.” With Avigilon, the installation was seamless, training successful, and the 24x7 support from Vermillion exceptional. In addition, Redamak’s has had no bandwidth issues since adding Avigilon to its network. “The Avigilon Control Center software continues to run smoothly.”

Managers view the system from their computers or the 50-inch monitor located in the main office, and can control access to their back door using Avigilon footage. “To improve employee safety and verify deliveries, we installed an Avigilon camera inside our back entrance and grant access after we’ve viewed footage of the individual in question,” explained Maroney. Redamak’s stores 30 days of continuous video footage on an Avigilon HD Network Video Recorder (NVR) and several managers use ACC Mobile for remote monitoring from their Android phones.


“After switching to Avigilon, we realized how ineffective our old system really was. Our managers are thankful we made the upgrade.”

Keeping it Simple

Managing a popular restaurant and staff of 155 employees is time consuming, so finding a surveillance system that is easy to use and manage was key. “The Avigilon system is definitely easier to use than our previous system because we can search for footage and save to a thumb drive in minutes,” confirmed Maroney. “After switching to Avigilon, we realized how ineffective our old system really was. Our managers are thankful we made the upgrade.”


“The Avigilon system enables us to better ensure inventory and food quality control, and monitor employee performance.”

Peace of Mind

The Avigilon high-definition surveillance system has improved safety at Redamak’s, giving managers greater peace of mind that should an incident occur, it can be easily investigated and resolved. “We recently dealt with an incident in which two patrons left without paying and we caught their image on four different cameras,” explained Maroney. “We provided footage to the police who are currently investigating the crime.” And with immediate access to footage of the restaurant, Maroney can review allegations of sustained injuries, helping to avoid potential liability claims.

With greater coverage of the loading dock and parking lot, employees also feel safer when closing the restaurant late at night. “Our goal is to deliver the best food and service possible – the Avigilon system enables us to better ensure inventory and food quality control, and monitor employee performance to help us achieve our mission.”


“From start to finish, Avigilon has lived up to our expectations with regards to installation, technology, and support.”

Health and Safety Compliance

The Avigilon high-definition surveillance system has also become a valuable tool to help Redamak’s monitor for health and safety compliance – for both staff and delivery personnel. “A couple of years ago, a delivery person fell off the back of his truck and unfortunately, our old system was unable to capture a clear image of the incident,” Maroney shared. “With the upgrade, we added an extra Avigilon camera for greater coverage and improved image clarity, which we rely on to ensure safety procedure compliance.”


Great Expectations

“From start to finish, Avigilon has lived up to our expectations with regards to installation, technology, and support,” concluded Maroney, who trusts that he has invested in an advanced surveillance infrastructure that will facilitate expansion as required. “With Avigilon, we have invested in a future-proof surveillance system that can easily scale to meet our needs as we continue to find new ways to enhance the dining experience.”



Glosario

Versión de ACC Última versión de ACC probada con la cámara. Incluye compatibilidad con las versiones posteriores de ACC, a no ser que especifique lo contrario.
Entrada de audio Recibir sonido desde la cámara.
Salida de audio Enviar sonido al altavoz conectado a la cámara.
Descubrimiento automático Descubrimiento automático de la dirección IP de la cámara al conectarse dentro de un entorno LAN.
Tipo de compresión Describe los tipos de codificación compatibles con la cámara.
Tipo de conexión Describe el tipo de controlador del dispositivo utilizado. "Nativo" se refiere al controlador del dispositivo específico del fabricante.
Corrección de la aberración esférica Corrección de la aberración esférica de las cámaras panorámicas o con objetivos ojo de pez.
Entrada digital Recibir entradas digitales o de relé desde la cámara.
Salida digital Activar las salidas digitales o de relé conectadas de forma física a la cámara.
Movimiento Visualización rápida de si la grabación de movimiento está disponible para la cámara.
Configuración de movimiento Configuración de la detección de movimiento dentro de ACC Client.
Grabación de movimiento Compatibilidad con grabación basada en movimiento.
PTZ Visualización rápida de si la funcionalidad PTZ está disponible para la cámara.
Control PTZ Movimiento PTZ básico.
Patrones/rondas PTZ Habilidad para crear y activar patrones PTZ o rondas PTZ, según la compatibilidad de la cámara.
Preselecciones PTZ Crear y activar las posiciones de preselección PTZ.
Tipo de unidad Tipo de cámara.
Verificado por Organización que ha probado la cámara e informado sobre sus capacidades.
Firmware verificado Specific firmware version tested.
Fabricante Blah
Modelo DS-2DE2103
Tipo de conexión ONVIF
Tipo de unidad Cámara IP PTZ
Compression Types H.264

  • Versión de ACC
  • Modelo DS-2DE2103
  • Tipo de conexión ONVIF
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
  • Fabricante Blah
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