By Phone

US/Canada: +1.888.281.5182
Option 1 for Tech Support
Option 2 for Sales Inquiries
Option 3 for Order Management
Option 4 for Billing Inquiries
International: +1.604.629.5182, Option 2
Click here for a list of
international phone numbers

Order Status

Did you know Partners can now track the status of their Avigilon orders on the Avigilon Partner Portal? Head over there to learn how.


By Email

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Use our Sales Locator to find an Avigilon Sales Representative in your region:
Click here to send a sales inquiry by email.
Call 1.888.281.5182 to speak directly to one
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Open 6:30 am to 3:00 pm Pacific (GMT-8)
Monday to Friday


Global Headquarters

3rd Floor
555 Robson Street
Vancouver, British Columbia
V6B 1A6

Mailing Address

Box 378
#101-1001 West Broadway
Vancouver, British Columbia
V6H 4E4

Regional Offices

Avigilon USA
1717 McKinney Avenue
Suite 1590
Dallas, TX 75202
United States of America

Avigilon Boston
450 Artisan Way
Suite 200
Somerville, MA 02145
United States of America

Avigilon Lisbon
Torre Zen – Av. Dom João II, 41, Piso 6
1998-023 Lisboa

Avigilon Singapore
Motorola Solutions Singapore Pte. Ltd.
80 Pasir Panjang Road #18-81
Mapletree Business City II
Singapore 117372

Avigilon Europe
Via Sardegna, 25
20060 Vignate - MI

Avigilon ME
Unit No. R29-08 29th Floor
Reef Tower
Plot O1 - Jumeirah Lakes Towers
PO Box 115738
Dubai UAE


ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Download Test Report