Redamak’s Restaurant

Challenges

Deploy a high-definition surveillance system in dining room, back of house, and parking lot to protect against theft, ensure health and safety compliance, manage inventory and food quality control, and boost safety of customers and employees.

Download PDF
Redamak’s Restaurant

Solution

Nine employees manage the surveillance system comprised of 25 Avigilon HD 1MP and 2MP cameras, which cover the main entrance and employee entrance, dining rooms, food preparation area, delivery dock, and parking lot, using Avigilon Control Center with High- Definition Stream ManagementTM (HDSMTM). Several Avigilon analog video encoders improve the performance of older analog cameras, which are used inside for general surveillance purposes. Redamak’s stores 30 days of continuous video footage on Avigilon HD Network Video Recorders (NVRs) and several managers use ACC Mobile for remote monitoring.

Benefits

Redamak’s has improved security for staff and customers while protecting itself against theft and fraud. The restaurant also leverages the Avigilon high-definition surveillance system for health and safety compliance, inventory control, food quality control, and employee performance. Installation of the Avigilon system was seamless, training and 24x7 support is exceptional, and the diner has had no network bandwidth issues to date. The user-friendly Avigilon Control Center software expedites investigations and frees managers for other restaurant-related tasks.

 

  • Improve security for staff and customer
  • Deliver peace of mind and protect against theft and fraud
  • Ensure health and safety compliance
  • Leverage system for inventory control, quality control, and employee performance

Featured

Network Video Recorder (NVR)

Comes configured with ACC right out of the box
Learn more

Analog video encoder

The most cost-effective path to digital
Learn more



HD Cameras

For monitoring of a specific spot, these fixed network cameras let you mount, set and capture amazing images.
Learn More

Avigilon Control Center

Find what you need faster than ever.
Learn more




If you need more information about how we can help you

Contact our sales department at
1.888.281.5182 or asksales@avigilon.com


case study redamaks 3

Legendary Roadside Diner Deploys Avigilon High- Definition Surveillance System to Boost Customer and Employee Safety; Protect Against Theft and Fraud

Opened by the Redamak family in the late 1940s and purchased by the Maroney’s in 1975, Redamak’s is known for its excellent food, family atmosphere, and exceptional service, feeding more than 400,000 customers its legendary hamburgers from March to November each year. Located in New Buffalo, Michigan, a popular tourist spot next to the I-94 Interstate Highway, Redamak’s is a landmark destination for locals and travellers alike. But like all restaurants, Redamak’s faces challenges ranging from theft to fraud to employee safety. To boost security, ensure health and safety compliance, and manage inventory and food quality, the diner upgraded to the Avigilon high-definition surveillance system for its improved image clarity, ease-of-use, and scalability.


“The Avigilon HD surveillance system delivers the peace of mind that the restaurant is well monitored both day and night, and is easy to manage – critical in such a fast-paced environment.”

Avigilon Sells Itself

After seeing an ad for Avigilon and visiting the website, Chuck Maroney, general manager at Redamak’s, was immediately impressed. “I was intrigued by the difference in image clarity and pixel count compared to my old analog system,” said Maroney, who contacted Vermillion Systems, Inc, a local provider of surveillance system design, installation, and support recommended by Avigilon. “After an impressive presentation, we were quickly sold on the system’s performance, reliability, and ease-of-use. We didn’t even look at other systems.”

According to Greg Payne, head of project development at Vermillion Systems, the Avigilon high-definition surveillance system was the right choice for the restaurant because of its superior image quality and usability. “After personally meeting with Chuck several times and assessing his needs prior to the installation, we determined that the Avigilon high-definition surveillance system was the best fit,” said Payne. “The system delivers the peace of mind that the restaurant is well monitored both day and night, and is easy to manage – critical in such a fast-paced environment.” Vermillion Systems was not only instrumental in the planning and designing of the installation, but assisted Redamak’s with the training and maintenance of the Avigilon system after the deployment.


case study redamarks 3

Smooth Operation

“There is no comparison between our old analog system and the Avigilon high-definition surveillance system,” noted Maroney. “We had a small, ineffective monitor, fewer cameras, and an exterior camera that was connected through a transmitter, causing all sorts of reliability issues.” With Avigilon, the installation was seamless, training successful, and the 24x7 support from Vermillion exceptional. In addition, Redamak’s has had no bandwidth issues since adding Avigilon to its network. “The Avigilon Control Center software continues to run smoothly.”

Managers view the system from their computers or the 50-inch monitor located in the main office, and can control access to their back door using Avigilon footage. “To improve employee safety and verify deliveries, we installed an Avigilon camera inside our back entrance and grant access after we’ve viewed footage of the individual in question,” explained Maroney. Redamak’s stores 30 days of continuous video footage on an Avigilon HD Network Video Recorder (NVR) and several managers use ACC Mobile for remote monitoring from their Android phones.


“After switching to Avigilon, we realized how ineffective our old system really was. Our managers are thankful we made the upgrade.”

Keeping it Simple

Managing a popular restaurant and staff of 155 employees is time consuming, so finding a surveillance system that is easy to use and manage was key. “The Avigilon system is definitely easier to use than our previous system because we can search for footage and save to a thumb drive in minutes,” confirmed Maroney. “After switching to Avigilon, we realized how ineffective our old system really was. Our managers are thankful we made the upgrade.”


“The Avigilon system enables us to better ensure inventory and food quality control, and monitor employee performance.”

Peace of Mind

The Avigilon high-definition surveillance system has improved safety at Redamak’s, giving managers greater peace of mind that should an incident occur, it can be easily investigated and resolved. “We recently dealt with an incident in which two patrons left without paying and we caught their image on four different cameras,” explained Maroney. “We provided footage to the police who are currently investigating the crime.” And with immediate access to footage of the restaurant, Maroney can review allegations of sustained injuries, helping to avoid potential liability claims.

With greater coverage of the loading dock and parking lot, employees also feel safer when closing the restaurant late at night. “Our goal is to deliver the best food and service possible – the Avigilon system enables us to better ensure inventory and food quality control, and monitor employee performance to help us achieve our mission.”


“From start to finish, Avigilon has lived up to our expectations with regards to installation, technology, and support.”

Health and Safety Compliance

The Avigilon high-definition surveillance system has also become a valuable tool to help Redamak’s monitor for health and safety compliance – for both staff and delivery personnel. “A couple of years ago, a delivery person fell off the back of his truck and unfortunately, our old system was unable to capture a clear image of the incident,” Maroney shared. “With the upgrade, we added an extra Avigilon camera for greater coverage and improved image clarity, which we rely on to ensure safety procedure compliance.”


Great Expectations

“From start to finish, Avigilon has lived up to our expectations with regards to installation, technology, and support,” concluded Maroney, who trusts that he has invested in an advanced surveillance infrastructure that will facilitate expansion as required. “With Avigilon, we have invested in a future-proof surveillance system that can easily scale to meet our needs as we continue to find new ways to enhance the dining experience.”



Glossary

ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah
  • Manufacturer Blah

Verified by:

Vendor
Download Test Report