Charlotte Hungerford Hospital: Protecting Patients with Advanced Technology

Challenges

Several years ago, Charlotte Hungerford Hospital (CHH) found themselves with an outdated security system that lacked quality video coverage and recording capabilities. CHH struggled with reliable video playback and faced frequent system crashes, often leaving them unable to provide accurate evidence during investigations. As a result, many liability claims and hospital incidents went unresolved.

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Charlotte Hungerford Hospital: Protecting Patients with Advanced Technology

Solution

With a desire to improve its legacy surveillance system, CHH looked to Avigilon’s advanced artificial intelligence (AI) technology and video analytics to meet their security needs. CHH began a multi-phase upgrade that included installing over 100 Avigilon cameras with self-learning video analytics, deploying AI-based Avigilon Appearance Search™ technology, and using impulse radar technology with the Avigilon Presence Detector (APD) Sensor.

Benefits

Avigilon's AI solutions moves the CHH system from legacy to advanced and provides effective monitoring around the clock while also helping to create operational efficiencies. Since deploying ACC software, CHH’s operators spend significantly less time reviewing recorded video, allowing them to focus on proactive event response. Working with Avigilon, Charlotte Hungerford Hospital has a roadmap for continued growth and exceptional patient safety.

"Avigilon has made us more efficient, as I don’t have to spend as much time sifting through large amounts of video. Instead, I can use Appearance Search technology to find the person or vehicle I am looking for, faster."

—Chad Rioux, Director of Security, Charlotte Hungerford Hospital

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HD Multisensor cameras

Full situational awareness with innovative flexible scene coverage
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Avigilon Control Center (ACC) software with Avigilon Appearance Search technology

Find what you need faster than ever
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Self-learning Video Analytics

Smarter preventative protection to keep valuable assets safe
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Avigilon Presence Detector (APD)

Impulse radar device that scans, learns and continuously adapts to the environment
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“CHH needed a cost-effective, comprehensive security solution that could protect patients and staff across multiple locations while still being flexible enough to scale with the hospital’s growing needs.”

A Challenging Safety Diagnosis

It was over a century ago that Charlotte Hungerford Hospital (CHH) was founded, as a gift by industrialist Uri T. Hungerford. The vision was to create a community hospital that would serve as a beacon of hope and a place of comfort for the ill and injured. 100 years later, that same community spirit has helped CHH evolve into a vibrant, independent, affordable healthcare network that delivers a comprehensive range of healthcare programs and services for over 100,000 lives in Northwestern Connecticut.

Charlotte Hungerford Hospital prides itself on supporting patient and staff safety in all hospital areas and locations. Several years ago, they found themselves with an outdated security system that lacked quality video coverage and recording capabilities. CHH struggled with reliable video playback and faced frequent system crashes. As a result, the hospital's security operators were often unable to provide accurate evidence during forensic investigations and many liability claims and hospital incidents went unresolved.


chh appearance search

The Treatment: Avigilon Artificial Intelligence and Analytics Technology for Security

Avigilon Appearance Search technology—a sophisticated deep learning AI search engine—helps CHH quickly locate a specific person or vehicle of interest across all cameras both inside the hospital and care centers as well as outside parking lots. This technology provides CHH's operators with enhanced situational awareness, enabling fast event response and helping to save time and effort during critical investigations.


APDthumb

To protect areas of the hospital where cameras cannot be installed, CHH installed the Avigilon Presence Detector (APD), a discreet impulse radar device with self-learning radar analytics that scans, learns, and continuously adapts to its environment.

Capable of detecting persons who aren't moving or are hidden, the APD™ sensors help improve situational awareness for CHH staff, and are used in areas where cameras are not permitted, such as restrooms or change rooms. When integrated with Avigilon Control Center (ACC) video management software, APD sensors alert CHH operators of human presence while still maintaining privacy.


chh multisensor

Avigilon H4 cameras were used throughout the hospital to provide exceptional image quality and built-in self-learning video analytics, which provides accurate detection and notification of movement of people and vehicles. CHH also deployed HD Multisensor cameras which provide up to four camera views per camera installation, using only one camera license and network drop. This allows CHH's staff to efficiently cover all angles in order to detect, verify, and act on potential security events across the hospital’s premises.


“Avigilon was chosen because of its high-quality imaging and advanced technology that brings efficiencies to security professionals.”

A Successful Remedy

At the core of CHH is a desire to help the community and still serve as the beacon of compassion it was founded to be 100 years ago. With these values in mind, the hospital's mission when it comes to security is the safety of patients, visitors, and employees. By working with Avigilon, Charlotte Hungerford Hospital has a roadmap for continued growth and exceptional patient safety.


Next Steps

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Glossary

ACC Version Last version of ACC tested with camera. This also implies support for later versions of ACC unless specifically listed otherwise.
Audio Input Receive audio feed from camera.
Audio Output Send audio to speaker attached to camera.
Autodiscovery Automatic discovery of camera IP address when connected within a LAN environment.
Compression Type Describes the encoding types supported for the camera.
Connection Type Describes the type of Device Driver used. Native refers to the Manufacturer's specific device driver.
Dewarping In-Client dewarping of fisheye or panoramic cameras.
Digital Input Receive Digital or Relay inputs from camera.
Digital output Trigger digital or relay outputs physically connected to a camera.
Motion Quick display of whether Motion Recording is available on for the camera.
Motion Configuration Configuration of motion detection within the ACC Client.
Motion Recording Support for motion-based recording.
PTZ Quick display of whether PTZ functionality is available for camera.
PTZ Control Basic PTZ Movement.
PTZ Patterns/Tours Ability to create and trigger either PTZ Patterns, or PTZ Tours, depending on camera support.
PTZ Presets Create and trigger PTZ Preset positions.
Unit Type Type of camera.
Verified By Organization which tested camera and reported capabilities.
Verified Firmware Specific firmware version tested.
Manufacturer Blah
Model DS-2DE2103
Connection Type ONVIF
Unit Type IP PTZ camera
Compression Types H.264

  • ACC Version
  • Model DS-2DE2103
  • Connection Type ONVIF
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Vendor
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