To protect corporate assets and ensure safety and security of guests.Download PDF
Security personnel seamlessly manage the Avigilon high-definition surveillance system using the Avigilon Control Center network video management software (NVMS) with High-Definition Stream Management (HDSM) technology. The resort installed 42 Avigilon high-definition cameras ranging from 1 MP to 5 MP to monitor parking lots, the dock alley, the main pedestrian thoroughfare, equipment storage area, snow tubing hill, restaurants, hotel, and at the top and bottom of its chairlifts. Avigilon analog video encoders were installed to improve performance of the resort’s existing analog cameras. The system is monitored 24x7 and the resort stores 21 days of continuous surveillance video on an Avigilon Network Video Recorder (NVR). The management team has remote access to the system as well.
The Avigilon high-definition surveillance system will help the resort lower costs by reducing theft-related losses in the resort’s restaurants and cafes and will help reduce the number and cost of false liability claims—which will cut insurance premiums over time. The security team can search and review footage much quicker, freeing them up for other important tasks. Using Avigilon analog video encoders, Bear Creek Mountain Resort has reduced security-related costs by improving the performance and quality of its existing analog cameras—and can transition the rest of its cameras to high-definition as budget permits.
- Reduced theft-related losses
- Lowered liability costs
- Improved performance of existing equipment
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Bear Creek Mountain Resort and Conference Center Protects Corporate Assets and Ensures Guest Safety with Avigilon High-Definition Surveillance Solution
Located on more than 330 wooded acres in Berks County, Pennsylvania, Bear Creek Mountain Resort and Conference Center offers skiing, snowboarding, and snow tubing in the winter and hiking, biking, fishing, boating, tennis, and golf during the spring, summer, and fall. With a 118-room hotel, banquet and meeting facilities, restaurants, and spa, Bear Creek Mountain Resort attracts more than 315,000 guests annually and hosts more than 150 events each year, including weddings and corporate functions. To better protect its corporate assets and ensure guest safety, Bear Creek Mountain Resort deployed the Avigilon high-definition surveillance solution for greater coverage, enhanced image quality, and to more efficiently and quickly resolve incidents onsite.
“Our previous analog-based system was unreliable and difficult to manage.”
Enhancing Surveillance with High-Definition
Bear Creek Mountain Resort has always made guest safety and security a priority, but its previous analog-based surveillance system presented many challenges, making it difficult for the resort to achieve its security goals. “Our previous analog-based system was unreliable and difficult to manage,” explained Nick Franzosa, security manager at Bear Creek Mountain Resort. For instance, the system’s DVRs did not hold the same time – some off by 15 minutes – making it very difficult to accurately track an individual from camera to camera. In addition, the equipment would often break down and require servicing. “Because of system unreliability and poor image quality, our surveillance video often did not hold up in court.”
Realizing that the future of surveillance was in high-definition technology, Bear Creek Mountain Resort began to look for a more effective solution. “We wanted a surveillance system to capture better images and enable us to review recorded video faster and more efficiently,” stated Franzosa. After a demonstration of the Avigilon high-definition surveillance system by The Wire Guys, a local provider of surveillance system design, installation, and service, Bear Creek Mountain Resort was quickly sold on Avigilon’s system’s benefits. “The Avigilon high-definition surveillance solution does not require a lot of selling – it speaks for itself.”
A Cost-Effective Hybrid Solution
Bear Creek Mountain Resort compared several vendors, but quickly realized that Avigilon offered the most impressive solution and was also the most cost-effective. “With Avigilon, we do not have to pay annual licensing fees and we can integrate our existing analog cameras into the Avigilon system, unlike the other solutions on the market,” noted Franzosa. Using Avigilon analog video encoders, Bear Creek Mountain Resort has been able to improve the performance and quality of its analog cameras and plans to replace all of its aging cameras with Avigilon high-definition cameras as budget allows. “We anticipate a significant return on investment based solely on hardware costs and annual operating costs compared to our previous solution.”
“We anticipate a significant return on investment based solely on hardware costs and annual operating costs compared to our previous solution.”
The Best Solution for the Job
Bear Creek Mountain Resort wanted a surveillance solution that would dramatically improve its ability to accurately identify events for better investigative success. “We want everyone to know that we now have the tools to positively identify all perpetrators of theft and disorderly conduct to better protect our owner’s assets,” stated Franzosa.
Security staff seamlessly manages the Avigilon high-definition surveillance system using the Avigilon Control Center network video management software (NVMS) with High-Definition Stream Management (HDSM) technology. The resort has installed 42 Avigilon high-definition cameras ranging from 1 MP to 5 MP.
The Avigilon high-definition 5 MP cameras are located in two of the resort’s main parking lots, in the dock alley, the main pedestrian thoroughfare, equipment storage area, and snow tubing hill, where outdoor wedding ceremonies are held. Eight Avigilon high-definition cameras were installed at the top and bottom of the resort’s four main chairlifts and the remaining Avigilon high-definition cameras monitor activity in the restaurant and cafes, ski shop, and hotel. Forty-two Avigilon analog video encoders were installed, enabling the resort to achieve better clarity, search results, and storage capacity with its existing analog cameras. The 15-person security team monitors the Avigilon high-definition surveillance system around-the-clock using four 42-inch LCD monitors located in the security office and will store up to 21 days of continuous surveillance video on an Avigilon Network Video Recorder (NVR). The resort’s management team has remote access to the system as well.
Faster Searching for Greater Success
According to Franzosa, the advanced search capabilities of Avigilon Control Center software have had a dramatic impact on his team’s success. “I simply cannot say enough about how much easier our job is,” he commented. “With the ability to drill down to the exact date and time, review different scenes simultaneously, seamlessly track someone from camera-to-camera and bookmark specific events, we have shaved hours off our investigation times and can now accurately identify perpetrators.” Previously, with the old system, Franzosa spent more than 15 hours reviewing footage of a theft that occurred in the resort’s ski shop and because of the system’s questionable image quality and time-line inconsistencies, the case is still in court almost a year later. But now that’s not the case. “With the Avigilon system, we could have found exactly what we needed in less than an hour and the case would have been quickly solved.”
With the Avigilon high-definition surveillance solution installed, Franzosa’s team can achieve better results in less time, freeing them up for other security initiatives. “We are a relatively small team tasked with a big responsibility, so any time that we can save is a help,” commented Franzosa.
“We have shaved hours off can now accurately identify perpetrators.”
Protecting Corporate Assets Saves Money
While guest safety and security is a top priority, so too is the protection of corporate assets. “With more than 140 weddings this year alone, we deal with many incidents of disorderly conduct our investigation times and and public intoxication, which can sometimes lead to property damage,” explained Franzosa. With the ability to quickly and correctly identify perpetrators, the resort can charge individuals for any damage they may have caused before they even leave the premises.
Bear Creek Mountain Resort uses the Avigilon system to oversee its food and beverage operations as well. “The new Avigilon high-definition surveillance system will help control costs due to theft in our restaurants and cafes.” The resort is also now better equipped to help guests who have had personal belongings stolen, even though the resort isn’t legally responsible for theft of personal belongings.
Reducing Liability Costs
Bear Creek Mountain Resort also relies on the Avigilon high-definition surveillance system to capture accurate evidence of accidents, such as slip-and-falls, ski and tubing-related claims, or fender benders. “Many of the decisions made regarding liability were made solely on the testimony of the plaintiff versus witness testimonials,” explained Fransoza. “If we have clear, indisputable video evidence, 95 percent of these cases would not even come to trial or arbitration.” By reducing the number of paid claims and associated legal costs, the resort can drive down insurance premiums over time for significant cost savings.
“The Avigilon high-definition surveillance system is a phenomenal solution that helps us do our job as effectively as possible.”
Plans for the Future
Impressed with Avigilon’s performance, quality, and reliability, Bear Creek Mountain Resort plans to add Avigilon high-definition cameras in all of its parking lots and at the main entrance to capture license plates to monitor patrons as they enter and exit the property. “The Avigilon high-definition surveillance system is a phenomenal solution that helps us do our job as effectively as possible,” concluded Franzosa. “Avigilon delivers advanced search and review functionality and superior image quality in a user-friendly solution – we look forward to expanding the system across our entire resort.”